A Rude Customer Screamed at a Young Employee With Down Syndrome, but She Soon Regretted Asking for the Manager

Terrence’s face changed.

Instantly. The polite manager face fell away.

“Henry?” he said.

“Henry.”

“Is he okay?”

“He’s crying,” I said. “She’s demanding you fire him. She says he knocked over a cart of juice bottles.”

Terrence was already moving.

He grabbed a radio off his desk. He pressed the button.

“Gloria, I need a mop and a broom in aisle seven. Glass cleanup. And somebody stand with Henry. Don’t leave him alone. I’m on my way.”

He started past me toward the door.

“Wait,” I said.

He stopped.

“There’s something you need to know first,” I said. “Before you go back there.”

Terrence looked at me.

“My daughter saw it happen,” I said. “The whole thing. From the cereal aisle. Through the gap in the end cap.”

I looked down at Zoe.

“Tell him, Zoe,” I said.

Zoe looked up at Terrence.

Way up. He’s six-three.

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