A Rude Customer Screamed at a Young Employee With Down Syndrome, but She Soon Regretted Asking for the Manager

His Name Is Henry

The glass broke in the next aisle.

It wasn’t one bottle. It was a lot of them. A sharp, crashing, splintering sound that went on for two or three full seconds. Like somebody had dropped a box of Christmas ornaments down a flight of stairs.

Then silence.

Then a woman’s voice.

“Oh my God. Are you kidding me? Are you KIDDING me?”

My daughter Zoe and I were standing in the cereal aisle at Lakeview Foods on a Saturday afternoon in March. I was holding a box of Cheerios. She was holding a box of Lucky Charms and making her best argument for why marshmallows were a vegetable.

We both froze.

“Mom,” Zoe whispered. “Something broke.”

“I know, baby.”

The woman’s voice got louder.

“You’ve got to be kidding me! Look at this! LOOK at this!”

I put the Cheerios back on the shelf.

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