A Rude Customer Screamed at a Young Employee With Down Syndrome, but She Soon Regretted Asking for the Manager

“Why would she do that?”

I didn’t have an answer.

I stood up.

I took her hand.

“Come on,” I said. “We’re going to tell the manager. Everything. And you’re going to tell him yourself.”

“Me?”

“You,” I said. “You saw it. Not me. You’re the witness.”

Zoe looked terrified.

“What if I get it wrong?”

“Then you tell the truth,” I said. “Even the parts you’re not sure about. That’s all a witness does.”

I knocked on the door that said STORE MANAGER.

A man opened it.

Fifties. Big. Barrel-chested. A gray beard trimmed short. Reading glasses on a cord around his neck. A green Lakeview Foods polo shirt stretched over his stomach. A name tag.

TERRENCE — STORE MANAGER.

He looked at me. Then at Zoe.

“Can I help you?” he said.

“There’s a situation,” I said. “In the juice aisle. Aisle seven. A customer’s screaming at one of your employees. Henry.”

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