A Rude Customer Screamed at a Young Employee With Down Syndrome, but She Soon Regretted Asking for the Manager

Then she added something.

“Make sure he knows exactly what this employee did,” she said. “Every detail. Eight bottles. Glass everywhere. Nearly hit me.”

She looked at Henry.

“Make sure he knows exactly,” she said.

I took my daughter’s hand.

Zoe’s fingers wrapped around mine. Tight.

“Oh, don’t worry,” I said.

I looked the woman in the eye.

“I’ll make sure he hears everything,” I said.

And we headed toward the manager’s office.

Zoe didn’t say anything as we walked.

She held my hand. She held the Lucky Charms. She walked fast.

We went past the dairy case. Past the deli counter. Past the bakery with its smell of fresh bread.

The manager’s office is at the front of the store. By the customer service desk. A little window with blinds. A door that says STORE MANAGER — EMPLOYEES ONLY.

Halfway there, Zoe tugged my hand.

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